Dream with Dunkin’

Wake up your ambitions, get in on the action!

A Sweet Deal

Evolving with Dunkin’

After 30 years in the restaurant business, we’ve made our next move! In 2024, we sweetened up Shamrock’s portfolio with the addition of the beloved Dunkin’ Donuts brand. While we’ve just dipped our toes into the business with a handful of locations in Grand Rapids, MI, we intend to grow. Are you a “morning person?” You might be just what we’re looking for!

“I really like teaching people … i want to see what we can do to bring out the best in them.”

– Ali Youtz, VP of Ops

EXTRA SPRINKLES

FOR ADDED FLAIR, ENJOY THE FOLLOWING PERKS*:

  • A flexible schedule;
  • Discounted meals during scheduled shifts;
  • Performance incentives (full-time team members);
  • Period bonus potential (salaried only); and
  • Access to additional Dunkin’ Donuts perks.
 
*Shamrock Company also proudly provides team members with comprehensive benefits.

JOY IN CHILDHOOD

Work for a brand that cares about kids!

The Joy in Childhood Foundation is Dunkin’ Donuts’ passion project. Its focus is providing much-needed grants to organizations addressing childhood hunger and/or illness. When you join Shamrock, you join a powerful movement where you can rally together for local impact!

Learn More

Runnin’ on Opportunity

Whether you’re with us for your entire career or working at Dunkin’ Donuts to gain valuable experience, rest assured we’ll find a place for you.

Crew Member
Ready to try something new?

Baker
Love to bake?

Shift Leader
Like action and coaching a team?

Assistant GM
Excited to lead and learn more?

General Manager
Eager to manage a restaurant?

Network Trainer
Ready to train at a higher level?

Crew Member

What better way to kickstart your employment journey than in a restaurant setting. If you’re 16 years old or older, we’ve got great opportunities in our Dunkin’ Donuts locations to:

  • Build excellent customer service skills;
  • Learn what it takes to be efficient behind the register;
  • Assemble food and beverage orders; 
  • And be part of a team that’s more like family

Baker

Help us prep delicious donuts while delivering the perfect guest experience. Collaborate with your fellow team members to both serve up Dunkin’ orders and have fun doing it. Bakers are expected to:

  • Adhere to schedule and arrive ready to work on time;
  • Provide operations excellence for guest satisfaction;
  • Adhere to Brand standards and systems, delivering quality food and beverage to each guest;
  • Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed;
  • Prepare all products following appropriate recipes and procedures;
  • Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.

Shift Leader

Continue advancing your career while gaining invaluable skills in restaurant operations and leadership. Make an impression on your own team! Full- and part-time positions available. Expectations of shift leads include being able to:

  • Communicate shift priorities while providing adequate support;
  • Support management in meeting operational goals;
  • Learn to coach, train and motivate team members;
  • Ensure food safety standards are met;
  • Resolve order/guest issues while maintaining positive reputation for your restaurant;
  • Manage product inventory; and
  • Oversee safety, security and profitability procedures during shift.

(Previous leadership experience in retail, restaurant or hospitality preferred)

Assistant General Manager (AGM)

Learn the ropes as you move up to assistant manager of a restaurant! Here, it’s more than just food prep and guest relations. Be ready to step in to lead in the manager’s absence. As assistant manager, you’ll directly support all facets of operations while:

  • Providing strong, positive leadership; 
  • Taking the lead on floor operations;
  • Maintaining brand standards through oversight of training programs;
  • Assisting with weekly shift scheduling and assignments;
  • Managing inventory and orders; 
  • Helping control costs and build profitable top line sales;
  • Assisting with new product rollouts; and
  • Recruiting, hiring and onboarding new team members.

(Basic computer, math and financial management skills required plus previous leadership experience in retail, restaurant or hospitality preferred)

Restaurant General Manager (RGM)

At Shamrock, managers are the MVPs of our restaurants. No role is more critical in shaping positive guest-focused culture and assuring we deliver a great experience. As an RGM, make a real impact on your team and restaurant operations! We’ll count on you to:

  • Oversee day-to-day operations with proper opening/closing procedures, scheduling, and inventory control;
  • Communicate restaurant priorities and goals;
  • Recruit, hire, train and supervise team members;
  • Implement training programs that enhance team member skills and performance;
  • Ensure compliance with all health and safety, food handling, and sanitation guidelines;
  • Model positive guest relations to improve service quality and address any issues;
  • Monitor and control food and labor costs, inventory and waste to maximize profitability; 
  • Manage restaurant budget, cash and cost controls; and
  • Stay updated on industry trends to help identify new business opportunities.

(Basic computer, math and financial management skills required plus previous leadership experience in retail, restaurant or hospitality or ability to show leadership preferred)

Network Trainer

Becoming a Network Trainer is an exciting leadership opportunity. Overseeing multiple Dunkin’ Donuts locations, this role is about maintaining our high standards at every one of our locations. Responsibilities include:

  • Executing training and development programs throughout the network;
  • Facilitating new product rollouts;
  • Assuring every location adheres to food safety and brand standards;
  • Conducting restaurant assessments;
  • Developing and modeling strong guest relations;
  • Building effective teams;
  • Supporting sales goals and identifying ways to control costs;
  • Meeting or exceeding goals; and
  • Leading effectively!

(Associate’s degree in related field, or similar education and experience strongly preferred)

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